I'm tying to install Velixo Add in on a user's PC, and I keep getting this error message on the install. I can confirmed Trust Center is correct, no instances of Excel are open and the user is on a recent version of Excel.
Hi Claude! I assume you are trying to download the Annual build? Please try redownloading it (ensure that you see version 7.0.958 in the installer). In case the installer file is cached, please use this direct link.
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C
Claude Matherneposted
about 1 month ago
Josh - this was a fresh install on a new device, which was what made it weird. But good to know for the future.
1 Votes
J
Josh Wrightposted
about 1 month ago
Hey Claude, I actually had to go into the users AppData folder and delete the whole Velixo folder to eliminate my old version. This corrected it.
- Josh Wright
0 Votes
C
Claude Matherneposted
2 months ago
That newer verison worked. Weird that the link in Annual gave me the older build. Thanks for the help.
0 Votes
P
Pavel Kabirposted
2 months ago
AdminAnswer
Hi Claude! I assume you are trying to download the Annual build? Please try redownloading it (ensure that you see version 7.0.958 in the installer). In case the installer file is cached, please use this direct link.
1 Votes
H
Harry Lewisposted
2 months ago
Admin
You'll want to reach out to the Velixo Help Desk (support@velixo.com) for assistance.
1 Votes
I'm tying to install Velixo Add in on a user's PC, and I keep getting this error message on the install. I can confirmed Trust Center is correct, no instances of Excel are open and the user is on a recent version of Excel.
Has anyone else had this issue or ideas?
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Pavel Kabir posted 2 months ago Admin Best Answer
Hi Claude! I assume you are trying to download the Annual build? Please try redownloading it (ensure that you see version 7.0.958 in the installer). In case the installer file is cached, please use this direct link.
1 Votes
5 Comments
Claude Matherne posted about 1 month ago
Josh - this was a fresh install on a new device, which was what made it weird. But good to know for the future.
1 Votes
Josh Wright posted about 1 month ago
Hey Claude, I actually had to go into the users AppData folder and delete the whole Velixo folder to eliminate my old version. This corrected it.
- Josh Wright
0 Votes
Claude Matherne posted 2 months ago
That newer verison worked. Weird that the link in Annual gave me the older build. Thanks for the help.
0 Votes
Pavel Kabir posted 2 months ago Admin Answer
Hi Claude! I assume you are trying to download the Annual build? Please try redownloading it (ensure that you see version 7.0.958 in the installer). In case the installer file is cached, please use this direct link.
1 Votes
Harry Lewis posted 2 months ago Admin
You'll want to reach out to the Velixo Help Desk (support@velixo.com) for assistance.
0 Votes
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