Error: Acumatica has refused to provide data from... using the credentials specified

Applies to:

• Velixo NX
• Velixo Classic
• Acumatica, Cegid, MYOB

Symptom / Cause

While refreshing a report, an error message will appear if you do not have the correct Acumatica access rights to one or more inquiries needed by Velixo Reports:

Excerpt from the error messages:

Acumatica has refused to provide data from...using the credentials specified.

Please ensure that the credentials you specified when connecting to Acumatica have all necessary access rights to this Generic Inquiry; Acumatica administrator if needed or review the information at velixo.com/help/access if you require more assistance configuring access rights for Velix.

Cause

The inquiries used by Velixo Reports are created in the Data Views folder (or the Hidden folder, if using Acumatica 2019 R1 or earlier) of the site map, and inherit the permissions set on the folder. By default, every role has access to this folder. However, your system administrator may have defined access rights that will be inherited by the Velixo Reports inquiries.

Resolution

See Configuring Access Rights for details about confirming the access rights that are assigned to the Velixo Reports inquiries, and how to work with those rights.

Additional troubleshooting

Optionally, follow these steps to check if the Generic Inquiries that are exposed to OData can be accessed by a specific user:

1. In a web browser, enter the OData URL in the following format: Instancename/odata/CompanyName.
   
   NOTE: CompanyName is necessary in case there are multiple companies in the same instance.
   
   

2. Enter the credentials for accessing the ERP instance.
   
   NOTE: You must use the login@tenant format when accessing the OData URL).

3. A list of Generic Inquires that are exposed to OData will appear, in XML format.
   
   

4. Review the list of Generic Inquiries, then ensure that all the inquiries named VelixoReportsPro-**** that have been setup in your system are shown in the list: